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Are You a Manager, Leader, or Both?

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Learn what differentiates managers and leaders and how you can become more effective at whichever role you wish to play. Leader and manager positions are different, although the same person may often perform the two jobs. 
A Leader:InnovatesDevelops pathways for the organizationFocuses on peoplePeople orientedCreates trustHas long-term visionary goalsA Manager: Administers MaintainsFocuses on operationsProduction orientedControlsHas short-term goals Managers are personally invested in their goals. Successful managers work on organization goals with an extraordinarily keen focus. They also have a strong and clear vision of what can be, should be, and will be possible in their organization.
A Manager who is also a Leader:Provides direction and shares their ideas with colleagues.Helps to inspire others with ideas or attitudes.Delegates effectively and allows others to learn and grow.Helps move people or ideas in a new direction.Plays an active role in achieving a task.
Some managers may be mo…

Elevators: A Building's Secondary Line of Defense

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Although a security system should begin at the entrance to the building, elevators must also be considered in a complete building security scheme. In addition to being equipped to provide safe and reliable elevator operation, elevators also should be integrated with five other building security and emergency systems.
1. Monitoring SystemMonitoring systems are generally used to provide safety to the occupants of an elevator cab. These systems may be as simple as a mirror mounted inside the cab that lets passengers see the interior before entering or as complex as a two-way intercom system and video surveillance along with microphones in each car that connect to building security. Most systems today use closed-circuit television for visual, as well as, audio surveillance.
2. Access Control SystemsAccess control systems allow elevator operation from the main floor of a building to upper floors to be controlled automatically by restricting passengers, floors, and times. During designated ho…

Bridge the Gap Between Employee Training & Changing Job Requirements

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Among the most important factors in the successful administration of a facility management department is staff development and training. The ideal for managers is a department that can handle any situation on time, within budget, and with courtesy and style. Achieving and maintaining this ideal requires time and sustained effort. 

When it comes to training, there’s a common fallacy that “once trained is fully trained.” However, training is an ongoing, life-long process.
Appropriate Methods of TrainingBecause the scope of facility management is so broad, the scope of appropriate training is also broad. The type of training you choose should depend on the core, management, and technical competencies you have established; the skill level of your staff; and the needs of the facility. 
Cross TrainingCross training is a recommended method of staff development for facility management, especially when one person may have to perform multiple functions. In athletics, it means that you prepare for …

Quiz: Do You Need to Improve Your Time Management Skills?

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Efficient time management requires that you know what tasks you need to accomplish and you use the self-discipline necessary to keep your attention focused on accomplishing them. 
Quiz: Evaluate Your Planning SkillsTime management is all about your ability to plan. Use the following rating scale to assess how frequently you do each of the planning activities listed below:

1 = Rarely
2 = Occasionally
3 = Sometimes
4 = Frequently
5 = Always

___ Write my plan down
___ Refer to my plan and make midterm corrections
___ Keep my plan in sight
___ Communicate my plan to others
___ Anticipate obstacles
___ Prepare a backup plan
___ Delegate
___ Set deadlines for myself and others
___ Keep track of where my time is spent
___ Keep in mind the value of my time
___ Focus on those activities that will have the greatest impact
___ Review my list of goals
___ Have a clear idea of what I want to accomplish next week
___ Set priorities according to importance, not urgency
___ Isolate myself for quiet thinking time
___ Focus…

4 Practical Tips & Best Practices for Tenant Prospecting

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Property manager's wear many hats—one includes that of a salesperson. While you do not necessarily need to have the stereotypical, slick sales personality, you do need to know your building and the market conditions. You must also be able to convey the correct message to the right prospective tenant at the right time.
As a career move, having sales experience is an asset that makes you more valuable as a property manager. In many organizations, the road to the top is through sales. This post discusses 4 ways to find and sell to tenants, including:

1. Tenant Referrals
2. Walk-ins
3. Phone Inquires
4. Networking
Tenant Referrals Prospecting for tenants can begin with your current tenants. Make sure to get the word out and be creative about it. The most common ways to do this are by:

1. Speaking with each of the decision makers in your building.
2. Sending out letters to the decision makers, as well as the executives of each firm.
3. Asking for referrals, possibly as a postscript, in any gener…

10 Key Items to Evaluate Prior to Property Acquisition

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In an industry that requires careful management of physical property operations, personnel, and finances, an asset plan provides the necessary direction for successful real estate management. The asset plan is designed following an in-depth analysis of the property and its position in the market. It may also be developed when a property is transitioned from one asset manager or asset management company to another, or on an annual basis, as a part of the ongoing management of an already-owned property.

The following are 10 key items a facility manager should review and evaluate prior to acquisition:

1. Curb AppealStart with the property’s curb appeal. Is the property presented in the most favorable manner possible? Will prospects looking for space find it attractive for their business operation? Is there deferred maintenance? If so, this may include everything from landscaping to roof repair.
2. SustainabilityConsider making efforts toward reducing the environmental impact of the asset. S…

6 Benefits of FM Outsourcing and How to Approach Them

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How has a word as simple as outsourcingcreated such interest? It is not a new phenomenon, but part of a highly competitive business reality—agility in the delivery of facility services. For years, outsourcing meant little more than contracting out the few services that could not be done in-house, such as building construction, remodeling, and tenant improvements. However, the term is taking on more significance.

The array of services and functions that constitute the facility management profession is now so wide that an organization cannot provide all or even a major portion of facility services itself.

Despite protests from senior managers and human resource professionals, most practicing facility managers cite two reasons to outsource. First, to reduce personnel, even if doing so does not reduce direct costs. Second, to simplify the personnel decisions—especially disciplinary ones—associated with permanent employees in large organizations with complex personnel policies.
Top Benefits o…